Return & Refund Policy
Chandu Electronics · Thane, Maharashtra · updated August 2026
Contact us within 10 days of delivery to start a return. The item does not have to reach us inside those 10 days — the contact does.
What we can accept back
- Unused items in their original packaging, with every cable, bracket and accessory present.
- Fabric organisers folded back as they arrived, unwashed and free of odour.
- Electrical items unregistered and unused, with the seal on the battery compartment intact.
What we cannot accept
Items fitted to a vehicle and used, adhesive mounts once the backing is peeled, and electrical items with signs of use or physical damage. These cannot be resold, so they fall outside the return window.
Who pays return shipping
- Change of mind — return shipping is paid by the customer.
- Damaged, wrong or incomplete order confirmed as our error — we arrange the return or reimburse the postage against a receipt.
Damaged, wrong or incomplete order
Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes a courier claim much faster. We review what you send and arrange a replacement or refund where applicable.
Refunds
- Approved returns are refunded 5 business days after we receive the returned item.
- UPI orders — to the same UPI ID or bank account.
- Cash on Delivery orders — by UPI or bank transfer to an account in the buyer’s own name. We never ask for a card number, CVV or OTP.
Warranty
We provide no additional warranty through our store. Where a product page states a manufacturer warranty, it applies on its own terms.
Start a return
[email protected] · +91 93226 59109 · Returns are received at our business & order fulfilment address: Shop No. 5, Devidarshan Society, Ghantali Devi Rd, near Ghantali Mandir, Naupada, Thane, Maharashtra 400602, India.